Quote:
Originally Posted by Akimbeau
Strictlypersonal , thank you for posting the illustration on the hood prop rod! It confirmed that I was headed in the right direction but was afraid that mounting the rod so close to the hood hinge would put too much strain on the mounting points. With Wayne's photos and instructions, soon to come I hope, I'll feel confident in drilling holes in my hood for mounting points. Any idea how far from the front of the hood the prop rod bracket mounts?
Seajet2 and Redmt, I have heard some very nice comments about the customer service at F L and will continue to do business with them. I'm sorry if my frustration sounded harsh...not sure I would call it a "trashing" though. Jackie kindly returned my cry for help email this morning with as much help as she could but her main suggestion was to search the Internet for answers or call Bryan at B & B, which isn't going to help much because its the weekend (the only time I get to work on the car) as well as Bryan sold B & B and is no longer there. AND it's not his part, it's Finished Line's part and I believe, their responsibility to supply as much info as possible BEFORE the install. The illustration that Strictlypersonal posted is a clear example of what could have been included with the rod. Larry's comment about the differences between cars is a good one...it would be difficult to be exact on operation and placement for all vehicles...but not impossible to include some kind of generic guidance. It appears that they have been selling this rod for several years and I'm sure they've gotten feedback of customer's experiences. To include an illustration and learned guidance with the product will most assuredly cut down on customer frustration, frequent customer service calls and the situation I faced which was no ability to install at a time that F L was closed without hours of online research. This should of been a 30 min install with proper guidance.
Customer support is not just about helping with problems customers encounter after-the-fact but mostly about supplying what the customer needs before hand so there is little need for help later.
Kim
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Kim:
I must agree with you, some parts suppliers assume that the installer has full knowledge of all these procedures to install, replace these items.
While there is a level of knowledge that is expected that does not mean we all have it all. God bless if you do.
I did to experience a bit of a problem, albeit corrected by FL, with the license plate bracket in stainless steel. The fabrication was all wrong on how it was tooled the cuts allowed for the frame to bend and split broken risking loosing your license plate. I had it replaced but eventually had to get mig weld a plate at the seam to avoid future problems.
When it comes to customer service I must agree wholeheartedly, prevention of problems with customers and service are "
non-plus-ultra" you must provide that in order to retain customers.
I have never had any other issues with FL and they are an excellent supplier.
Basque 1