[WarrenG]

A few years ago Vandersteen, a high end speaker manufacturer in CA, received a warranty repair request from one of their So. Cal dealers. Their customer reported that his speakers "melted down" when he was listening to them at normal levels in his home. Upon examination of the speaker drivers, Vandersteen said hold, there is no way this happened during "normal" listening levels.

Turns out the customer had the system cranked up loud enough to be heard in the yard (from his living room) while he was running the lawn mower. Definately not what is considered normal listening levels by anybody's definition in the hobby, manufacturer or user. The drivers for these particular speakers cost considerably more than the $430 quoted for the parts damaged in this transmission.

Vandersteen, who has always been known for great customer service, still replaced the drivers at no charge for the customer and gained an even greater reputation for excellent customer service in the industry.

Not going to take sides here, I can certainly identify with both. It does seem to me that both Keisler and Tremec could have gained alot by writing off the cost of repairs to "purchasing" of additional "goodwill."

That said alot of the repetitive rhetoric used in some of the posts (both sides) gets pretty tiresome. Some people (including a certain electronics dealer) obviously have way too much time on their hands.