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Thanks, Jack Roush!
I have a Roush 343RE in my SPF2450.
One day, after returning from a run, I was checking over the motor and found the air filter loose. Looking closer, I discovered the adapter that threads into the middle of the throttle body had snapped thereby leaving the air filter to hang on without a fastener. It was a cheap cast aluminum piece which fortunately didn't drop any pieces into the motor. After reverse-drilling out the piece, I called Roush Motorsports...Jack (Himself) answered...Recorded ;). After explaining my unhappiness with the broken part to a tech in the engine department, he said he will call me back (Yeah, right ) The same day!!!! He called and told me that they will take the specs off the aluminum piece and machine a steel one for me. Less than a week later, I received a neatly done machined piece by special delivery. It fit and works just fine. The reason I'm writing all of this is to share with you my amazement and pleasure that a big company can still give prompt and personal service. By the way, I ended up talking to real people not several layers of machine. As is usually the case, the performance and service of a company is a reflection of its management. Thanks, Jack Roush! |
65cobra1,
Great to see others are getting the same treatment. Roush has been fantastic to me and especially to my customers. The have great Representatives for the company. Mark and Todd have been there everytime I needed help. Thanks to Roush and the great Reps. Bill |
A friend of mine in VA had trouble with his Roush motor recently. Basically it was not set up the way he ordered it and not very streetable. Roush arranged to pick up his car in VA truck it back to MI replace the motor and return his car back to VA at their cost. Needless to say he is a very happy Roush customer!
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