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-   -   Finish Line Accessories (http://www.clubcobra.com/forums/backdraft-racing/144684-finish-line-accessories.html)

RT3BDR1144 04-05-2021 11:04 AM

Finish Line Accessories
 
Does anyone know how to get in touch with Finish Line? I ordered a few steering wheel emblems from them over a month ago. Was charged immediately for the order but I’ve literally heard nothing from them since. I’ve called and left about 15 voicemails, emailed 12 times and even tried to fax them.... short of sending a smoke signal I don’t know what else I can do. I’m debating calling my CC company to reverse the charges. Trying to give them the benefit of doubt... given small shop COVID etc... but I’m running a bit thin on patience. A simple email like “hey we are way behind” would be sufficient! Was hoping someone here might know an alternative way of getting in touch with anyone at the business?!!

SBSerpent 04-05-2021 11:17 AM

I had ordered parts from them last year and it did take a couple of weeks to get the parts. It's pretty much a one man operation and Taylor, who is the proprietor, had a tough year last year with moving his business, Covid, orders piling up and no help. I was able to get in touch with Taylor by calling one time but it took repeated phone calls. I guess patience is your best ally for now. But you can also try calling again...and again...and again.

BTW, I noticed that you are in SoCal and I've sent some Private Messages to you. Can you please take a look at them. I live in SoCal as well and wanted to talk to you about your SB100 certifcation process.

Purporte 04-05-2021 11:31 AM

I was just going to post the same question.
I ordered 3 items over 2 weeks ago and they charged me.
I left 5 VM and 5 emails.
No products or tracking # received.
Next step if I do not get a response soon is to dispute my Amex payment.

Mark IV 04-05-2021 12:21 PM

Do a search here, several threads about poor delivery times and no response.

The delivery delay is concerning but for me the no replies is a bigger issue. That smacks of "if we ignore them they will go away" type of customer service (or lack thereof). I worked with a dealer who insisted all calls, emails, etc. be answered. His reasoning was while you may have to deal with an unhappy customer, they aren't gonna get happier after being ignored for weeks.....

twobjshelbys 04-05-2021 12:42 PM

This is nothing new. They used to be a good shop (I bought some stuff) but now they drag deliveries out forever. As mentioned above, the forum search will bring up recent topics. For additional insight see here:

http://www.clubcobra.com/forums/fini...esponding.html

and here (lots more feedback later in the thread)

http://www.clubcobra.com/forums/all-...cessories.html

Regarding credit card dispute: Patience is a virtue if someone has something you want and you don't care. But if you do plan to ever dispute you MUST go by your credit card company's rules. They often require a dispute within two (or 3) billing cycles. That is to allow for the charge then a small delay then another, so they allow 1.5-2 months to dispute. Some are longer. Amex is really good, Visa, difficult to work with. Personally, I would dispute with the credit card company and look elsewhere. Chances are their suppliers have converted them to cash only. They're using your money to ride through backorders. Your card company will contact them to understand why, and if enough backcharges happen then the company can be cut off. Everyone wants to support the community but this has been going on long enough.

Purporte 04-07-2021 05:29 AM

I will NEVER use Finish Line again!
They obviously do not care!
What does it take to respond to a phone call or email?
But, they do have time to take your money and not send you what you orders!
STAY AWAY!!!!!!!!

hauss 04-07-2021 09:38 AM

Are you talking about the Finishline in Pittsburgh Ca where the cobra museum is.

cycleguy55 04-08-2021 01:15 PM

I sent an email to Finish Line yesterday, as follows:

I don’t know what’s going on with your business, but there’s at least one thread on Club Cobra bashing your business for poor / no responses, order shipping, etc. http://www.clubcobra.com/forums/back...cessories.html

If you care about your business and your reputation you may want to pay attention to this. OTOH, ignore at your peril.


Here's the response I received roughly 6 1/2 hours later:

Hi Brian,

Thank you for the heads up. I am having trouble logging into Club Cobra to respond. Not trying to ignore people just completely focused on shipping orders to get caught up. I really appreciate that you sent this to me though.

Thank you,
Taylor Holmes
Finish Line Accessories Inc.
925 849 6331
www.finishlineaccessories.com

3040csx 04-08-2021 05:34 PM

I ordered some parts from them last month I didn’t receive them and have not received any email feedback or tracking number .I did email the company today and they responded back within a few hours he apologized and said he was working by himself and he would try to get my order out this week
(I also asked him did they have door latches in stock he replied they did not . for some reason everyone seems to be out of door latches)

NROTOXIN 04-08-2021 07:30 PM

Quote:

Originally Posted by hauss (Post 1491423)
Are you talking about the Finishline in Pittsburgh Ca where the cobra museum is.

Martinez is where the Cobra Experience is located. No, FL is located somewhere in the East Bay (Concord?)

hauss 04-09-2021 11:22 AM

Quote:

Originally Posted by NROTOXIN (Post 1491527)
Martinez is where the Cobra Experience is located. No, FL is located somewhere in the East Bay (Concord?)

Yep that's the one I would highly suggest you visit the museum also ordered the traditional wood steering wheel about two years ago and had no problems with delivery prices were outstanding compared to others.I would say maybe covid has something to with what is going on I really do not know hopefully all will be worked out soon.


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