Jet-Hot Rip-off! Warning!

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Forum members beware!!! Anybody who is considering coating their parts at Jet-Hot should read the following account of my problems.

What follows is a specific list of problems with Jet Hot and (in their defense - to be fair) what they have offered me to compensate. Please share this information with friends in your respective car clubs.

After my parts failed QC twice and various processes had to be repeated, the parts came to me with the following issues:

1) Packaged with the hangers pointed inward (toward each other), and strapped together, the hanger on one pipe gouged it's way through the coating on the opposite pipe. It banged so hard that metal flashing and burrs are visible. To make matters worse, it hit so hard one time as to cause a DENT! This can't be repaired by recoating.

2) Only one pipe tip was properly protected. The other pipe exit suffered a direct blow to the end of the box. The opening is now out-of-round. This was an obvious packing mistake. The pipe tip was directly up against the side of the box! Fed-Ex did nothing wrong - the damage was inevitable. This can't be repaired by recoating.

3) There is a 3" oval dark ring that can't be removed with multiple applications of Blue Wenol or Mother's. I tried.

4) There are linear dings that look to be the result of a flange from another pipe striking mine. This is obviously from careless handling. This can't be repaired by recoating. There is also no way to correct this short of brazing on a weld, grinding it flush, and recoating.

5) The pipes have multiple scars that I can't remove with cleaners.


Jet-Hot had the following to say:

1) "Send me some pictures and I'll see if I can get you some money back".

That's nice. How about a complete refund on the process? What about buying me new pipes, since my are beyond repair? My pipes were sent in perfect condition. I just wanted to change the color to Sterling. I received garbage in return. By the way. I sent pictures. They offered nothing.

2) "9 out of 10 Cobra pipes come out OK."

Is that supposed to be good? Yikes!

3) "We can't expedite repair of your pipes because we are so busy." "I could tell you it will be 2 days to get you off of the phone, but realistically, it is about 10 working days"

I guess it doesn't matter since recoating them will not fix them.

4) "If you get the scratches repaired locally, we will pay for it."

I guess it doesn't matter since recoating them will not fix them. The color won’t match anyway.

5) "Just take the pipes to any exhaust shop to have them fix the tip"

Yeah, right. Tuffy and Midas do that all of the time. I forgot that the price Jet-Hot quoted me included me driving my parts all over looking for somebody to put them back in-round after they were done packing and shipping them. My mistake.

More customer support quotes:

6) One event that was particularly interesting is when I was told I couldn't get status on my order because a customer service rep. said "IT WAS RAINING OUTSIDE!"

7) “Welp, you need to call back tomorrow because I can't help you, we close in 35 minutes, and basically nothing is going to get done the rest of the day". Oh yeah, that one is choice. You know, don’t tell customers that – even if it is true. We don’t want to hear that.

8) Jet-Hot’s last words to me were “Call us back when there is something we can do for you”. I’m not kidding. Those are the exact words. Shameful. I almost fell over. I felt so betrayed.

Jet-Hot also sent me a shipper to return my parts. Nice try on their part. They just want to get the evidence out of my hands. I would not allow my parts to get screwed up any longer (and take the leverage away from me). After all, they have a poor track record of repairing parts – just check the forums. Parts just get worse and worse every time they are sent back.

Jet-Hot, re-coating the pipes will not correct the irreparable damage you have caused. When are you going to understand that? Besides, I’m having too much fun (at your expense) showing the parts off at my club. Just got back from a swap meet as well. The gear-heads at work all were shocked. I think I’ll just keep the parts in the trunk of my car to show people whenever I can.

We (as consumers) are too passive. That is why I offered the following to Jet-Hot:

Refund my money or I will share my experience with as many potential customers as possible.

What was the response from Jet-Hot?

They declined my offer.

At a minimum, any reputable company would have at least refunded the cost of the process. Since my pipes are damaged as well, they actually owe me much, much more. The cost of the custom pipes is much higher than the cost of coating.

Please, everyone, do yourselves a favor and go elsewhere. Don’t make this fraudulent company any more money then they already have.