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-   -   Cable Company Bills For Equipment Destroyed By tornado (http://www.clubcobra.com/forums/lounge/84924-cable-company-bills-equipment-destroyed-tornado.html)

Ron61 02-01-2008 05:18 AM
Cable Company Bills For Equipment Destroyed By tornado
 
This seems kind of crazy to me. In the first part of the report some guy who said he was a supervisor told the woman there was nothing they could do about it. Then farther down another person said that if they reported it as destroyed in the tornado they would take it off their bill. The Cable company acts as if they never knew about the tornado. It is kind of hard to miss a tornado.

Tornado victim billed for cable devices - Yahoo! News

Ron :JEKYLHYDE

Joe Wicked 02-01-2008 07:08 AM
Likely the billing department is across the country and really was not aware of the Tornado. I didn't hear about until this thread. Time Warner is nation wide and, I assume, uses 1 main billing group. The article states that the ones who got billed were the ones who transferred/canceled service without mentioning that the cause was the Tornado.

Ron61 02-01-2008 07:13 AM
Joe,

You are probably correct. But I would have thought that anyone calling in to cancel their service would have told them why. When I switched over to the satellite that was the first thing they asked me when I called in to cancel my cable service.

Ron

Cobrabill 02-01-2008 10:23 AM
Typical CATV bull$hit.They knew.They just don't give a f&^k.

Joe Wicked 02-01-2008 10:23 AM
True, they do tend to ask. I just know the level of intelligence I tend to see. I work on Cell phones and I had 1 irate customer who was demanding to speak with the CEO. she wanted to know if we even checked her Keypad all 3 times she sent the phone in for repair. I finally got her to tell me what the exact complaint was and she said, "Every time I press End it drops a call." I had to explain to her the purpose of the END key is to END the call. It took several times of explaining it to her for her to get it.

392cobra 02-01-2008 10:27 AM
Joe,
What was she wanting to happen when she hit the End key ??

Working with the public is a real treat.:rolleyes:

Joe Wicked 02-01-2008 10:52 AM
she said that she noticed that as she was navigating around the menus if she hit end it would take her back to the main screen. She was hitting end so she could get back to the main screen and then look at her phone book, to give the person a number. But everytime she did that it dropped the call and she had to call back, and if she then tried to get it again it would drop again, so she had to write it down and then call back.:JEKYLHYDE

Joe Wicked 02-01-2008 10:53 AM
If y'all like that one, here is another one from about 6-7 years ago. Complaint was that the battery started to get hot after a 4 hour phone call.

Ron61 02-01-2008 11:05 AM
:rolleyes:

Joe,

When I was working I was in one of the computers and a big Indian guy that worked for the local telephone company came in mad as all get out. I asked him what the problem was as the outside guys normally don't come into the computer rooms as they are not supposed to. He had been sent about 20 miles up in the mountains because some woman was calling in and just raising he** about the lousy phone service. He got up there and asked her where the phone was and she took him out in the front yard and pointed up into a big Oak tree. Seems she was always on the phone and didn't have dinner ready and her husband yanked it out and threw it up in the tree. I used to like to listen to some of the stories the outside repairmen told. Should have written a book. :)

Ron :rolleyes:

Joe Wicked 02-01-2008 11:22 AM
Quote:
Originally Posted by Ron61 (Post 810739)
:rolleyes:

Joe,

When I was working I was in one of the computers and a big Indian guy that worked for the local telephone company came in mad as all get out. I asked him what the problem was as the outside guys normally don't come into the computer rooms as they are not supposed to. He had been sent about 20 miles up in the mountains because some woman was calling in and just raising he** about the lousy phone service. He got up there and asked her where the phone was and she took him out in the front yard and pointed up into a big Oak tree. Seems she was always on the phone and didn't have dinner ready and her husband yanked it out and threw it up in the tree. I used to like to listen to some of the stories the outside repairmen told. Should have written a book. :)

Ron :rolleyes:
lol, that is good. Most now I can't talk about since there is a "I am suing" attached to the complaint. I could write a book on the stuff that people try to get away with and try to get free money out of.

Ron61 02-01-2008 01:24 PM
:)

Well the good thing about most of the stories that I heard is that the people are no longer alive to sue if they are told. And some of them would be to embarrassed to do so anyway I think. Even the repairmen had some great ones about screw ups they made.

Ron :LOL:

imagine2frolic 02-01-2008 01:31 PM
Joe,

Did you ask if she was blonde?

trularin 02-01-2008 01:43 PM
Fred, she's the same girl that posed for your avatar.

:D :D


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