Not Ranked
I think it is time to go to a higher level. I think Jack is the place to start. If the two (perhaps 3) of us all send letters at the same time (or send a single letter signed by all of us) maybe they will get something. The truth is that with the internet, they can't not know that we are all trading horror stores about (1) the problems and (2) the service.
I'm afraid Todd may not be the right "go to guy" in this case. Yes, I'm trying to give him the benefit of the doubt. His card indicates he is Marketing - not engineering or service.
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