[jhv48]

Maybe I'm wrong here, but everyone jumped on this guy's wagon UNTIL they found out that it was Keith Craft that was the retailer.

Now those supporters are jumping ship like a bunch of wharf rats on a sinking boat.

The original complaint seems valid to me. Keith's remarks make sense too. The head, according to Keith, will work just fine and he will stand behind any engine damage should it fail.

However, that is not good enough for the customer. Don't think it would be good enough for me either, but that's just me.

They both have time and $$$ invested here. Take the money and return the heads and call it a draw. My impression is that the customer expected more than he actually got. So, return them and move on. Both of you!