Not Ranked
*** COPIED FROM THE "PLEASE POST ALL RESOLUTIONS" topic - JM ************
Author Topic: Please Post ALL PROBLEM RESOLUTIONS!!!!!
John McMahon
CC Member/Admin
Registered on 01-24-99
(Total posts: 1662)
Somerset, NJ, USA
(Cobra Make, Engine: Contemporary 289FIA, Ford 351W) posted 11-24-2000 09:28 AM
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Folks,
As some members have requested (and it makes perfect sense), please post here or email to me the final resolution to any ans all problems posted to the Consumer Watch Forum
Based on the outcome, The Consumer Moderator will then make a statement like, PROBLEM RESOLVED, MATTER CLOSED, CASE CLOSED and then the thread will be LOCKED. Any new issues or a re-emergence of a previously closed issue will require a new thread.
For all those that have resolutions that have not posted, please send to me.
Folks have asked if, once the matter is resolved should we leave the thread for all to see on the Consumer Forum, I think it makes perfect sense to leave it there for all to see. By doing so it shows:
A) How the issue was resolved
B) How long it took for the company to respond initially and how the to resolve the matter entirely
C) What kind of negotiation it took
D) Was the negotiation controlled and initiated by the customer or the business in question
E) It keeps the negotiation honest between the two parties by posting it here. This can only be done by keeping it factual and try to keep your emotions to a minimum.
It also shows the power of a united force of consumers and the impact that they can have in a very focused industry. Its not a question of us versus them, but how can we resolve the issue in both parties interests.
I WILL LEAVE IT UP TO THE MEMBERSHIP OF CC TO DETERMINE WHETHER OR NOT THE THREAD SHOULD REMAIN ONCE RESOLVED OR REMOVED FROM THE FORUM.
JM
IP: 12.89.140.103
renaissance man
CC Member
Registered on 10-30-1999
(Total posts: 241)
Georgetown, TX. USA
(Cobra Make, Engine: SMC 460cj) posted 11-24-2000 09:35 AM
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Again, I'd like to express my interest in seeing these posts in reverse order, (most recent answer to the post listed first) so we don't have to sort through tons on replies. Case in point: My post to Consumer Watch on Motorsport Specialties for Compomotive Wheels. Lots of changes have taken place and the company is on the right track. Most people will take to heart the first few comments that they read. I think it is important that these comments be the most recent and up to date to give people the most information for an informed decision.
Regards,
Ren Man
IP: 216.141.39.29
John McMahon
CC Member/Admin
Registered on 01-24-99
(Total posts: 1662)
Somerset, NJ, USA
(Cobra Make, Engine: Contemporary 289FIA, Ford 351W) posted 11-24-2000 02:46 PM
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Ren,
I agree, it would make it easier to read the most recent post, BUT, I think you would then lose the chronological order of how the issues played out.
Personally, I think it reads much easier as it is now for anyone just getting into Cobras and looking for a company to read or printout the material and review it much like a book...you don't put the last chapter first.
If folks are familiar with the thread, they can always max to the bottom to get the most current answer.
Just my thoughts, what do you think?
JM
IP: 12.89.139.44
4RE KLR
CC Member
Registered on 02-27-2000
(Total posts: 212)
IRVING, TEXAS USA
(Cobra Make, Engine: Classic Roadsters 302, Webers & Nitros FERRARI KILLER) posted 11-25-2000 06:09 AM
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John ,
I believe that the thread should be left on for all to read. The reason is that is the only way a new member can see just how much negotiations it took to resolve the matter. It also keeps the vendor on his toes to try harder. We (CC ) are a very large and very powerfull force to be dealt with if a supplier does not do as promised and / or paid. We should stay in mass because there are strenght in numbers.
You know very well that when you do get involved you hear from the vendor / supplier that it would be nice if this was not posted for all the world to see... You also know that because it is posted for all the world to see , it sometimes helps to a speedy resolution.
Time will eventually remove the thread from active statis if and when there are no more post being made to that particular thread. If you lock the thread it MAY prevent someone from going back to bring a past problem to the top when the settlement was not fullfilled as promised.
Just my .02
Steven E. Parks
Ferrari Killer
[This message has been edited by 4RE KLR (edited 11-26-2000).]
IP: 209.245.225.98
John McMahon
CC Member/Admin
Registered on 01-24-99
(Total posts: 1662)
Somerset, NJ, USA
(Cobra Make, Engine: Contemporary 289FIA, Ford 351W) posted 12-09-2000 07:43 AM
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*** COPIED FROM ANOTHER THREAD - JM ***
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Scott S
CC Member/Moderator
Registered on 01-24-99
(Total posts: 468)
Silverton, OR
(Cobra Make, Engine: Lone Star LS427 with 351w stroked to 427) posted 11-23-2000 10:34 AM
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About a year ago is when I became a particular interest to the Cobra community when Lone Star and I were in disagreement.
Lone Star and I both came to terms and I am satisfied with the outcome. Since then I have been informed that Lone Star has lost some business due to the various postings in the Consumer Watch forum because of the flame up between Cobra Country, Lone Star and myself.
My questions for the members are:
Is it fair to Lone Star or any other business to have the forum posts stay up after the problems have been resolved?
Should we consider the outcome of the disputes and if there has been no further complaints about the company remove the posts?
Should we consider a time certain after the problems have been resolved to remove the remarks?
What is really fair?
Scott S
IP: 4.41.232.78
Roscoe
CC Member
Registered on 03-02-2000
(Total posts: 282)
Fairfield, NJ, USA
(Cobra Make, Engine: A & C, 351W, Tremec) posted 11-23-2000 10:45 AM
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I think history is history and should be available when someone is researching manufacturers.
A decision is based on past history. If we deprive someone that information we may also be leading them into the Valley of the Shadow, so to speak.
You have to take all the facts and then make your mind up for yourself.
I assume that with the negative information in the archives there is also a message on the resolution of the matter, positive or otherwise.
Manufacturers and vendors must be aware that there is something out there keeping an eye on the way they conduct their business. If they have done something wrong they will have to live with it and make up for it. It is one of the few powers we, as consumers, have.
My 2 bits,
Roscoe
IP: 216.164.188.145
Roscoe
CC Member
Registered on 03-02-2000
(Total posts: 282)
Fairfield, NJ, USA
(Cobra Make, Engine: A & C, 351W, Tremec) posted 11-23-2000 10:49 AM
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One more thing on point:
When I was researching for a manufacturer I did some in depth background on the companies. One of them (and I will not mention them again...they have enough) had several law suits and a bankruptcy listed.
Because of this I did not go with them for my replica. As it turns out I have seen several posts here regarding severe problems, still unresolved, with them.
Nuff said,
Roscoe
IP: 216.164.188.145
BJGreen
CC Member
Registered on 05-16-99
(Total posts: 387)
Rowlett, Tx USA
(Cobra Make, Engine: CR with 427 Center Oiler) posted 11-23-2000 12:43 PM
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I'm inclined to agree with Roscoe. If they did it they did it. Fixing the problem is good, but does not cause the original difficult to disappear.
Having said that, if you are going to post your story about a problem you also assume the obligation to post any satisfactory resolution.
Seems like McMahan is doing a pretty good job keeping up with this sort of stuff anyway.
IP: 24.4.254.206
John McMahon
CC Member/Admin
Registered on 01-24-99
(Total posts: 1661)
Somerset, NJ, USA
(Cobra Make, Engine: Contemporary 289FIA, Ford 351W) posted 11-24-2000 08:50 AM
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Scott,
Its funny that you should mention this now. While driving to the family's house Thanksgiving Day, I was thinking about starting to post something is this regard like, PROBLEM RESOLVED, MATTER CLOSED, CASE CLOSED, something.
I will begin to follow up on this and make a new thread. For all those that have resolutions that have not posted, please send to me.
In the matter of leaving it out there, I think it makes perfect sense to leave it there for all to see. By doing so it shows:
A) How the issue was resolved
B) How long it took for the company to respond initially and how the to resolve the matter entirely
C) What kind of negotiation it took
D) Was the negotiation controlled and initiated by the customer or the business in question
E) It keeps the negotiation honest between the two parties by posting it here. This can only be done by keeping it factual and try to keep your emotions to a minimum.
It also shows the power of a united force of consumers and the impact that they can have in a very focused industry. Its not a question of us versus them, but how can we resolve the issue in both parties interests.
JM
IP: 12.89.140.103
Traveller
CC Member
Registered on 05-03-99
(Total posts: 234)
Tulsa, OK U.S.A.
(Cobra Make, Engine: ERA, Ford 428 SCJ) posted 11-24-2000 01:56 PM
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I think it all needs to stay, regardless of whether the dispute has been resolved or not.
I expect that every company will have a problem meeting customer requirements at one time or another. What I find informative is in how they deal with it.
A good company (my definitition) will work quickly to rectify an issue using a process that respects the customer.
A bad company (my definition as well) will drag a problem out, blame the customer and generally obfuscate responsibility. In the end he may conceed, but by then the customer probably forgot what the fight was about.
Closure to a dispute is certinly the goal but it's not necessarly the whole story.
I also want to know if the customer had to go to war to get it.
IP: 12.74.186.8
IP: 12.89.139.209
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