[Don]

My initial inquiry resulted from repetitive connection issues, wanted to check if I was getting the level of service, up and down load speeds, that I was paying for. Probably, some frustration on my part, when I state at the onset to the ISP no changes to my connections/hardware and have already reset the modem, performed a restart , reconnected all the cables, etc., etc.,

There are limitations in my area/street as to the level of service, but all speed options from the ISP are stated with the clarifier as " up to " as opposed to minimum to be realized. Maybe this is common within the Industry, but guessing that there should be at least a conditional statement such as , " minimum to be realized XX % of the time. Now to question the actual vs. option selected vs service paid for.

All: Thanks and appreciate the feedback as this was a first time experience on evaluating my DSL service speeds.