Hi all,
During a recent visit to the (now former) RCR agent in Queensland, I was absolutely amazed to hear that Craig was no longer going to be the Australian agent for RCR cars from the USA.
In particular, the amount of RCR cars in his factory and the overall appearance of the factory left me wondering why Craig was not going to continue with RCR....
The only thing I could find out was the decision to stop the import of RCR cars to Australia was one that Craig had made reluctantly. It appears that it was Craig's decision to move onto what he describes are better opportunities for both him and his customers.
It becomes very obvious that customer service along with quality and pricing are Craig's big focus in his Queensland factory.
It was simply the cleanest factory and show room that I have been in for ages. There was a lot of activity with finishing of customers RCR cars and a line up of new projects for non RCR customers.
The quality and the amount of work was evident, as was the obvious experience of his staff.
'It will all become very apparent shortly", I was told by Craig's staff,
'when Craig makes some announcements shortly about the new direction his company is going.'
What was very obvious to me was that all of the old RCR labelling, banners, photos, and branding in his factory and on his company utilities and vehicles was no where to be seen. Not a mention of RCR anywhere.
In fact, the RCR brochures, banners, photos and decals had all been removed from his show room and any reference to RCR on car parts, boxes and even kits sitting in the factory where totally removed.
What was once an RCR mecca, is now a factory full of quality projects with a few RCR projects being completed and moved out.
It was obvious that Craig and the staff there were very focused on getting all of the RCR cars out as soon as possible, to allow re branding of his business.
I am sure whom ever Craig becomes an agent for will be very happy if he approaches his new agency with the same desire of quality and customer service.
I am looking forward to see what signs appear out the front of his factory and on his utilities etc.
As they say the classics..
'watch this space.'
Good luck Craig with your new business. I am sure you will continue with the same success. Thanks for allowing me to visit.
Bernie