[BMK]

Merv and Sharon

Merv,

I just spoke with an RCR customer and owner here in Australia who sent me an email today. It appears that this customer is waiting for parts from RCR in America.

For sometime now it appears that RCR have not been able to supply parts in a reasonable manner and time to their agent in Australia.

It is obviously disappointing for customers to be left waiting for parts or worse still to find that the Australian agent has also been sent shipments with parts missing.

No doubt this frustration and the position the Australian agent appears to be left in is just not good customer service.

Craig and the staff at Queensland obviously pride themselves in customer service and it must be extremely frustrating for them to be left high and dry time and time again by a supplier.

I know the customer I spoke with loves the product and appreciated Craig's efforts but like many has just given up and is trying to source parts locally with Craig's help.

A I said what a loss for us - then again Craig's new product will no doubt be a success.