Quote:
Originally Posted by Jamo
On the other hand...
First, let me say I could care less about Roush either way. But I have to say that any company that provides a warranty has the right to put limits on it, whether it be based on time, usage or initial ownership. What if the car only put on 3,000 in 10 years? Who will determine what the line ought to be, and who will deal with the next person who comes in and says he's got another one with 10 years plus a day?
I also note that there seems to be folks out there who come in and post only after they've had a problem and expect everyone to jump on the bandwagen. Why not join in and post earlier on when initial problems (such as oil consumption) start up? Makes one feel a bit used.
Folks that have been around here and put their toes in the water are known by others...there's a certain amount of credibility that comes with that.
If you went to court, you'd lose. There's a reason for that. Announcing to others that a company should be tarred and feathered because they won't make an exception in your case where the time lapse is not even close to the warranty period...sorry, I don't buy into that. If you approached them on that basis and demanded they cover it, well, maybe they're going to be less inclined to extend a helping hand. I'm sure you can say you were really nice and all, but how do we know how you act? All of your posts are in this thread.
You want a lifetime warranty? Get a Zippo, a Swiss Army knife or a Fisher Space Pen. Hartmann's damn good about their travel bag zippers too. other than that...read the warranty when you buy something. It's not like it's new concept.
As to others who have had problems with this particular company (or others for that matter) during a warranty period (or a damn sight closer to it after notifying folks of the problem before expiration), I say hell ya...raise some stink and hold their feet to the fire if you have to.
Just my thoughts on the matter. You post here...expect feedback. That's the way it works.
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Jamo, Don't get me wrong... I am looking for help!! I never bashed Roush, au contraire, I said how much I loved the engine performance, look and potential resale value. However I have a huge problem now with a practically NEW engine. Of course the squeaky wheel gets the grease, and if I was having problems I'd be out driving the car instead of looking for answers here. This website and forum has helped me and many other on issues such as tires, wheels, engines and Cobra manufacturers relative to initial purchases, aftermarket parts and warranty issues. If you want to know anything Cobra related this is the place to be someone has "been there done that" and can help. Although I never posted any threads prior that doesn't mean I haven been here reading. As for your claim to warranty status, I have a lot of experience with my company and warranty claims dealing with companies bigger than roush with "FIRM" warranty policies and these are to protect the manufacturer against abusive claims. As mentioned before I have never had an "out of warranty" claim refused by these big companies, there are always extenuating ciromstances and a HUMAN that can override any warranty policy to make things right.
My
oil comsumption problems started DURING the warranty period. whether they are related to my dogbone issue I am skeptical, but I was still burning
oil from day one. I have now doubt that they can change the dogbone and camshaft while they are rebuilding the rest!.
As for your comment regarding lifetime warranties I believe if you buy something at a premium price the quality should be at a premium level, and the after sales should be at the same level. If you buy a Bic pen don't expect it will write like a montblanc, or if i bought a Rolex watch instead of a Timex I would think yes they both tell the time but expect more from my Rolex.
I really wanted to address your concerns and not start a war of words or legal discussion about warranties.
I simply want to get my car back on the road and was hoping someone could refer me to a person at Roush at a higher level to enable me to have my repairs done. I don't was to disrespect Roush in anyway. The purpose of this feed is to see if anyone else who had these problems had a solution for me. If/when Roush steps up to help me I willbe the first one to post the great news and bard not only about my engine performance looks and over all what i think sells...AFTER SALES SUPPORT. Thanks for your time.