[TButtrick]

Originally Posted by patrickt

You know, you have a very expensive car, and you no doubt paid a good bit of money to someone, whom you trusted, to do a lot of things that, apparently, were not done. Putting the safety aspect aside for the moment, it's not as if he tried and just did it poorly, but rather he didn't even try at all. He knew what he was skipping over, and he knew that he shouldn't do that, not tell you, and still take your money; but he did it anyway. It's really just stealing, and you have a right to be angry.

100% Agreed. Someone is accountable and you may have to hold their feet to the fire. If you can't get satisfaction from a personal plea to the responsible party, post the details publicly and you're sure to get quick action if they want to continue doing business with this crowd.