[quote=RodKnock;1300451]
Quote:
Originally Posted by Mark IV
"I field three calls for used info or parts/service to every one asking about a new chassis." I'm not sure what this means, other than you can answer a telephone. If you mean that you go out of your way to fully answer and resolve questions, order parts, and otherwise quickly followup to the best of abilities for SPF owners who didn't buy the car from you, then that's fantastic.
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I would suggest that the Kirkham's offer top shelf service for resale cars....as does my dealership for Superformance. Yes, I am often capable of answering the phone and sometimes I don't even drool or soil myself.
The comment about "three to one" service/parts/help to sales inquiries was to illustrate that a larger portion of my business is support related as opposed to new chassis sales.
Supplying parts has become a big part of our operation. And often we will direct the customer to a generic local source for a common industry part. How much can I make on a $10 radiator hose? Rather than double the price because it is a "Superformance/Cobra/Kirkham/Backdraft" part we just give the customer a part number and send them to the local NAPA/CARQUEST, etc.