Did she get the un-needed add-ons like wiper blades, transmission flush, cabin air filter and engine air filter (assuming regular maintenance was being done on Pilot) too? Crazy! I take a lot of cars to Jiffy Lube...for inspection. They are the easiest inspection around and don't try to hassle me about cars that are antique and lack things like side mirrors, turn signals, excessive noise, etc... and they also didn't catch the billboard tires. But FYI, they leave keys in the car, but turn it off and leave it with door shut outside the customer exit area. I know some of the guys there and some are qualified to some extent and some are new untrained dropouts...luck of the draw who you get. I have to bite my tongue when they put the hard sell on ladies getting
oil change for what appears to be unneeded add-on items, and then recommend they come back in 3k miles when new cars can typically go 7500 miles or more between
oil changes and changes are typically indicated by the computer.