[Tommy]

Gun Doc,
Sorry it came to this and hope it turns out well for you. .... I recently got a bad item from a well known automotive supplier and they ignored my initial email of complaint for several months. It wasn't until I posted negative feedback on the web that a customer service rep contacted me. It soon became apparent that he was willing to offer heartfelt apologies, but nothing concrete like cash or credit toward something else. So my negative feedback remains. .... Words are cheap. Don't change your position until you see tangible, appropriate corrective actions. ... Good luck.