Quote:
Originally Posted by Bernica
I have tried to stay out of this, but the home builder analogies got me a bit since I am a builder of buildings and can only say that I have flown across the country to work things out with clients. Nobody is ever completely happy in my business and I expect that.
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I could be completely off base with my analogy, but yes, you're right. In most business transactions, you want the client to be happy. Look up the definition of "Kirkham" in the dictionary. In the "building of buildings" business, customers almost unanimously expect a zero defect rate.
About sending back the engine to the States, including the porosity-ridden Coon heads and the defective chain drive, my philosophy in this matter is "
fool me once, shame on you, fool me twice, shame on me."
$60,000.....40 miles.
