Quote:
Originally Posted by DAVID GAGNARD
o-k,I'll correct you because you are wrong........
From what I've read,KC said send the engine back so he can inspect it and fix it,Damage does not want to send the engine back,instead has asked for a list of parts to be shipped to him so someone can rebuild it there.....all based on some photos of damaged parts..............
I know of no engine builder or manufacter that would send replacement parts halfway around the world based on some photos sent to him.....without the chance to inspect the damaged engine to see what is damaged and why it was damaged.....
If your Ford car/truck is under warranty and you have a problem,you tell Ford what is wrong and tell them to send you the parts and you'll fix it yourself,yea,that's the way it works....and then still expect them to warranty it????    |
I was asked to send photos of the damaged parts to show what had failed and what needed replacing way back in November. At that time I put forward what was proposed in respect of handling this. AT NO TIME WAS THIS OPPOSED.
KC stated in February on this forum to send the engine back so he could warrant it.
February my first contact was in November, so what happened in the 3 months before hand, where was his advice in the 3 months beforehand.
THERE WASNT ANY.
As at this date I have not received an email directly from Keith only from his associate Lance and Lance has been unable to provide any answers from Keith.
How long should one have to wait before they receive a reply.
How long should one have to wait before they get an answer.
How long should one have to wait before they get any action.
Anyway this is done now, the engine is crap it's getting fixed at my expense end of story.
I bought a new motor it shouldn't have expired the way it has in such a short time.
Regardless if KC sends parts or not I end up out of pocket.
Regardless if I returned the motor for repairs I end up out of pocket.
The simple message delivered out of all this is BAD CUSTOMER SERVICE which could have been averted by simple communication in the first instant.
I bet Ford wouldn't leave you hanging the breeze for over a month or two before they suggested you return the truck for warranty.