[gary osborne]

Whoa……Obviously there are only two people who can speak the this specific issue (the buyer and the seller) but I have something to say about the seller.

I bought my pipes from Firefly very early on. They were absolutely gorgeous. After 8 years or running them (about 50K - 60K miles…yes I drive my car a lot) I had a problem with the pipes. Frankly, after 8 years of hard driving I figured I was OK with it. Nothing lasts forever. Ron, at Firefly, caught wind of the issue and contacted me directly. On the phone, Ron told me a brand new set of pipes was in transit to me and all he asked was that I return my old pipes in the same shipping container to Firefly.

I STILL cannot imagine a company warranting side pipes for 8 years and IF something goes wrong, replacing them 100%….no questions asked. Not only that, I did not seek Firefly out….they sought me out and insisted that I take the new pipes (I actually protested thinking I had gotten my use from them and I don’t want anything for nothing).

This “reported” scenario with Andrewyoung certainly sounds out of character for Firefly and after seeing Ron’s reply (which is totally in character with my personal experience) I have to believe that we have an unreasonable client at best and one with integrity issues at worse. I totally buy Ron’s explanation and once again it shows a company willing to go above and beyond to satisfy a customer. As to the general quality of Firefly, I don’t think there is any question there. They are the gold standard of pipes.