[Bernica]

In my business, I have always preached "run to the problem and fix it". The rest will sort itself out over time and reasonable people, which doesn't always happen, but I believe in good faith and taking care of the customer above all else. Now that's the construction biz, but I would never have an engine built by anyone that I couldn't pick up the phone and talk to about any issues and know that he has my back best he can. I don't want to talk to customer service or file a claim and wait for some commitee to decide if I'm worthy.
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