Not Ranked
My experience was different because I could go to the SPF dealer pick out the roller I wanted pay the money and take it home. When you get into a custom build, then the escrow account, milestones and progress payments are pretty much the normal way two strangers approach this type of a transaction — olddog nailed it!
Can you imagine what you would hear if you went to a custom builder, told him you wanted one of his cars and you wanted to drive it for a year before you paid him because you needed to be sure it was as he described it?? Yup, he wold have unkind words for you and you should have the same words for a custom project you are required to pay for up front on.
Caveat Emptor ...
Ed
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Help them do what they would have done if they had known what they could do.
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