[ACademic]

I find it interesting that most are experiencing good shipping/receipt experiences. Yet the communications back to customers via email inquiries lacks a base/minimum level of courtesy. Great customer service is ultimately what wins repeat customers. The old FinishLine under Enzo ran flawless, even after he was gone and Mrs. Enzo busted her butt to fill orders. All emails were always answered.

I certainly wish the newer owner well, as this company fills an important niche in the industry. My advice to them is to listen to their customer base and increase the communications levels a tad.