Quote:
Originally Posted by migge
Trying to get in contact with Taylor again, no response for the last 12 days. ???
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He is very erratic on communication. Sometimes you will experience a near immediate response and other times it may take 2-3 "pings" at him to get one. And this is just with email, the easiest and least personal form of "professional" communicating. Solid communication is the easiest parameter to fix to ensure quality customer service...He doesn't have it. Some of his pricing is better than competitors but the uncertainty and aggravation level begs the question whether it's worth it. I give Finishline good marks on parts inventory depth and pricing, fair marks on actual availability, and a straight fail on communication/customer service. Not a winning combination.