Quote:
Originally Posted by Anthony
|
The sad story that Tallimeca (and 11 pages of other owners) tells is just one of many similar types of encounters TKO owners have had with Tremec Customer Service over the years. In the FWIW bucket his story was near the beginning of the TKO era almost 20 years ago now. Time not withstanding, the experience he had with the TKO and Tremec Customer Service has not changed apprecibly today.
It is only because buyers wanted to believe their treatment was not the norm that Tremec got away with this kind of customer service for so long and has been able to prosper despite the poor customer service. Buyers today have choices, more so than in the past and it is to their advantage to explore them.
The strongest message you can send to manufacturers like this is delivered with your money and shoe leather — especially in times like these.
Ed