[strictlypersonl]

Another person who wants to "improve" the deal. That means more complication, of course. And another 15 minutes on hold.
They're saving me so much money, I can't stand it. /sarcasm/

I've been on the phone for another 60 minutes while the guy does his magic.

They're migrating the site to a new new server. At least I can see that the old site is gone. I guess that means something is happening. I'm on hold with Musak while they move the files over. This better work.