Not Ranked
The last tech decided that trying to fix the current configuration was a lost cause (and judging from the previous attempts at that, it was). He basically started from scratch on a new server. Transferring the considerable number of files is what took the time, and finally the DNS change (the electronic arrow that translates the numerical address to the dot-com address) took almost an hour.
But it's done, and I've paid up for a 5 year stretch. ;>D
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