I spoke with Todd out of the PA office, he was very cool and level headed with me. I called him (every day) to let him know that I was concerned about receiving damaged goods back from them. I think that about after the third day he must have taken my concern seriously because he said he had already called the Mississippi location and spoke with the shipping manager and told him about my concern. I am very impressed with how the headers and sidepies were packed upon their return to me. These thing were wrapped up so well that it took me well over 1/2 an hour just to take the wrapping off of the things. Upon inspection I found things acceptable except the finish is a bit more "Orange peeled" than I would like to have seen.
Like I said, I called everyday for two weeks and voiced my concerns and even offered to pay a couple extra dollars for extra packing in the box which I think they charged but it was worth it not having the headaches that it seems some people have had.
I spoke with Chris once and he didn't seem as freindly/helpful, I also spoke with Dave in the customer service department a couple of times.
I guess I have learned through my years in this area that you need to make sure people are aware that you are no dumby and that you will call and bug them to make sure you are getting what you are paying for.
Hopefully my post here can be of assistance on how to handle JET-HOT and others for custom work.
John