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		What were the numbers I re-call?  A dis-satisfied customer will tell , on average, 11 people about his trouble.  A satisfied customer will tell 5 or 6 about his good experience. 
 
Thanks for touching base with the Club, I might tell 5 or 6 people about it,,,,,LOL. 
 
Ernie 
		
	
		
		
		
		
		
		
		
		
		
	
		
		
	
	
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