Mary,
Believe it or not I called our DMV the other day to ask about some things and the woman that I talked to was not only very helpful but she told me they have that memo to tell them the whole process of how to do the SB-100 registrations. It walks them through the whole process step by step. And our DMV has long been one of the worst I have ever seen. So if they have it and are acting nice then most of the others must have it also. If not, just tell whomever waits on you to read that memo and if they say they don't have it tell them to call the Sacramento DMV.
Ron
