Hey its about customer service.
I purchased a few items from Tony and they were delivered to me on the other side of the world. I was impressed as special care was taken in both packaging and delivery.
I serve over 10,500 customers per week in my business and the only ones I hear from are the orders my staff f#@+ up.
It sounds like Tony may have stuffed up this once, but I see a lot of positive feedback supporting Tony and that tells me he has some satisfied customers out there.
In my business I would be pissed off if someone came on a public forum like this before I got an opportunity to remedy the problem.
Congratulations to everyone who like me is satisfied and got on here. My concern again is how many people read the Thread heading/title and don't read the responses. Or worse still how many read it before satisfied customers responded.
Its all about customer service and hell we would all have great businesses if we didnt' have to deal with people.
Bernie
Bernie Knight
Mt. Gambier South Australia.