David:
One of your costs that can be reduced is in the area of responding to build or maintenance questions. This has to be a big part of your day. Offer a manual with assembly/maintenance instructions. Also a parts book listing not only the major parts but the intended minor parts (like the correct fastener spec and size, part numbers for items that can be sourced from companies other than KMP). This would eliminate a lot of the hassles for both the builder and for KMP. There would be no need to call up (and therefore no need for you to field calls) when the owner/bulder needs to find out which motor mount, voltage regulator, radiator hose or some other part to order from the local NAPA guy. I am not advising that you stop taking customer calls. However, I am sure that a lot of folks call because they just have a simple question about parts, assembly or maintenance. I am sure a lot of the various builders and owners call with the same questions too. If there was a detailed manual and parts list, then we could more easily figure it out for ourselves.
This would go a long way to ensuring some consistancy in the finished KMP cars. Also, if you had to answer less call you would have more time for brushing and sanding!
