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Originally Posted by ByronRACE
I agree, there are two sides to the story.
But, anonymouscobras post does provide key insight (from within the facility) into the assumptions the company has made and where they believe the burden of proof lies in a situation like this.
I find this disturbing. Apparently, the company expects the CUSTOMER to prove the product wasn't misused. Otherwise, they assume it was and don't honor a claim?
That sounds like a great way to not have to honor any claims at all, doesn't it? It's always possible to misuse a manual transmission, and always IMPOSSIBLE to PROVE it wasn't misused. Very convenient.
And lastly, there are companies that have unconditional lifetime warranties on transmissions. For example, Performance Automatic. I have a client that has blown up his C4 a half dozen times over the years in a twin turbo small block drag car (wheels-up, transbrake stuff)...and each time he just ships it off and they fix it free of charge, no questions asked, no drama, no burden of proof issues...just great customer service.
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That company is one of the few. What about the deceptive customer who we offered a cheap solution to fix his trans?
This basically boils down to he missed a shift and screwed the trans up. We offered to fix it at low cost. Tremec denied the warranty claim. We did the best we could and it wasn't good enough. Despite what all of you are thinking how many of you know someone or have a TKO in your car and it's fine.I have guys who race these transmissions on the track without fail it was his mistake. He screwed up take ownership. I wish all of the thousands of Tremec customers went to bat for us like you guys will defend this guy.I know for a fact that customer service is a rare thing these days we all experiance it every where we go.We were going to eat the labor and offered him discounted parts to fix his trans, he refused he wanted more for his mistake. We send out warranty papers they have statments of limitation. He went beyond that period.
I dont mean to ran't but we have all been where this guy is, all of us. We have to suck it up and take it like a man.
I am done Gene