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Originally Posted by ByronRACE
The letter says he reached for 3rd and it just seemed like the engine freewheeled. Like wow man...it just wasn't there. 
Was that before or after the horrendous CLANK and GRIND sound that surely occurred sometime previously? 
LOL, so yeah...he sent you a "I was on my way to church..." letter. So what, you sold a performance transmission to a guy for a performance application...of course he's going to drive it hard...that's what it's for.
Is this really about punishing someone for sending you a sugar coated, complimentary letter that contains less than the truth about the failure circumstance?
What if the letter said, "Enclosed is my transmission. I was hard on the throttle in 3rd gear at the 1000ft mark in the last round of eliminations, and the POS grenaded. You guys cost me a grand, thanks a lot. Car makes 599 foot-lbs, trans should have held it...fix this POS under warranty, and be quick about it." Would you have honored it then? No? Why? Didn't like his tone? It was truthful wasn't it?
At least the guy in the letter was complimentary and WAS a good customer at that point. |
Well I am having to get off the floor. I was laughing at your post so hard I fell. The bottom line we offered a solution he didn't accept. Him trying to sugar coat the situation isn't why they denied the claim. It was because the trans was abused.
We are trully not the bad guys here. We have thousands of satisfied customers these things always get blown and I wish they wouldn't.
I completey understand both sides. I myself would be upset if I had spent this kind of money and I broke it. I would look to blame someone else as well but that doesn't make it right. This day and age people dont take accountabilty for there action they are alway wanting to blame someone else.
I am losing weight getting on and off my soap box today
gene