Quote:
|
Originally Posted by Fordfan69
Richard,
1: My whole problem with the outcome has been twofold:
As I mentioned, the salesrep that placed my order was informed It would be racing it ocassionally - Nothing was said to me about voiding warranty.
2: The explanation for the "abuse" that was given to me by you and the Plant Manager shifted from "you missed the shift or the gear was halfway in", then changed to " the clutch you are using is way too aggressive and shocked the tranny". When I reminded you guys that your company was the one that recommended the clutch from the beginning and sold it to me, it then went back to "the gear being halfway in".
That's why I feel keisler was "grasping" at a reason to pin it on me and not search into/have Tremec search into whether there are a bad batch of gears(maybe mine is the only one) out there(if that indeed is the case)
I told you before, I am not asking for anything I don't truly and honestly feel is unjust. I was never really given a good technical explanation when I asked many times.
Also, You guys mill the tailshaft as well as a small portion of the top shift plate. You must dissassemble the tailshaft and toplate to do that. You then have to reassemble it. That is why Tremec is saying they can't cover it. You are an authorized distributor, but why don't they feel comfortable enough in you work to cover it. They will cover the transmission if it is raced at the track. Just look at the ad the have. If they stand behind their transmission, why can't you?
Greg.
|
I beleive the statement about the clutch being way too aggressive started in either this thread or one of the other 2 foums you signed on to. We sell that particular clutch all day long and no one else has called with the same compaint.
As for "grasping" for a reason.... The evidence speaks for itself. The gear was sheared off in the front of the gear. If there was a defect in the material, the outcome would have been different.
Tremec saying that they wouldn't warranty the transmission is a mis-understanding on your part. I spoke at great length to the rep yesterday about this statement and that is simply not true. They will not warranty any of OUR parts, but the internals are not affected by that statement. We are an authorized repair center. In fact, Tremec has referred several guys who were not our customer, to send their tranny to us for warranty repair. Tremec only offers a 3 month warranty on the tranny where we double that to 6 months.
This is a mute point anyway as Tremec has inspected it too and came to the same conclusion we did, abuse. They will not warranty it for that reason.
We do seperate the tailhousing from the main case and machine it(the tailhousing). The way I read your statement about "us re-assembling" the tranny, to mean that we removed the internals for our machining process and then re-assemble it. My mistake. I mis-understood.
Once again, we are willing to eat the labor and you pay wholesale price for the parts needed. That is the only answer you are going to get so take the advice given to you by many on this forum(and the other 2) and let's get this behind us. Your Charger is meant to be driven and our kit is meant for you to enjoy driving it more so fix it and go enjoy it.
Richard
Tech Support
Keisler Engineering