[lnfletcher]

Here we go, feet first.
Who's the looser on this ordeal? Not the consumer but the company.
How is the company going to get it's reputation back now that all of this has been aired?
The "right thing" was for the truth to be told in the first place and live with the results, but that didn't happen.
Now Keisler Engineering is trashed even though they most likely were in the right "technically", and FordFan69 is not out anything that he wasn't when this post started. I agree with whoever said that it would have been "cheaper" to send him another complete unit in trade and eat the costs. Who knows in reality how much this will cost Keisler.
Just look at the most successful businesses and you will find that what is lost on untruthful returns and repairs is made up for many times in customer loyalty and new customers! Walmart never asked me if I abused what I returned. The reality is, is that the customer has the money and therefore the power in these cases. We may or may not buy from Keisler but FordFan69 dosen't have to worry about selling his product.
Now Keisler has to begin the steep climb up the mountain of repaired reputations. Good luck!
By the way, almost $500 dollars seems pretty steep for parts only!