I hope that things start going better for you quickly. Sounds as if the insurance company should get rid of that broker. One of the big home owner insurance companies fired one of their brokers out in this area about 4 years ago for giving people runarounds on claims and then telling them they had waited to long to file. Several called or contacted the company directly and they sent a man out from the main office to look at the records and see just what this broker was doing. All the people that had complaints got a letter of apology from the company along with a check to settle their claims, and the ones that had been suspended were reinstated with no back charges. Hope you can have the same kind of ending to your mess.
Ron
