I had no idea how bad this lack of English was in the US until I got personally involved. In early March I was in Florida for a conference and I had to fill up the rental car before returning it to National at the Miami Airport. I stopped in a gas station to fill up a few miles from the airport and it had those stupid pumps that want your zip code after you insert your credit card. Since I have a Canadian card, I can't put in a valid zip code so I went inside to give them my credit card and ask them to turn on the pump for me. Guess what, two ladies working there, neither of them could speak English. I was just about to leave and go to another gas station when one of them managed to understand that I wanted gas and she turned on the pump for me. I guess that the official language of southern Florida is now Spanish.
Wayne