[dscott]

I do my best to give the parts that we state in the lit. but sometimes I have to substitute if one brand isn't available at the time. I actually pay more for the non-flaming river racks. Those racks are identical to the Flaming River. I also have to buy them 10 at a time. I sometimes here that so and so has them in stock just buy one there. My costs and profits are all based on buying in quantity so I can keep the kit cost at a competitive price. The price of our kit is the same as it was in 1990!

JAC, you just sent me an e-mail describing the problems you have on Monday. The rack shaft is not undersize. That is the size they make them. I never told you I would not replace the rack. I simply asked you a few questions. I have never refused to help you with a problem or send you a replacement if necessary. The statements you are making are not true. The u-joint is split so it can be tightened to fit the shaft. The header problem you have will be taken care of. If you need a new header or sidepipe we will send it to you. I do need some time to discuss the issue and see if it can be resolved before I simply ship new parts to you. The sidepipes cost about $100 to ship. I can't tell you how many times I have replaced parts, paid shipping both ways only to find there is nothing wrong. I am supposed to trust that you will ship parts back to me at my expense only after you receive the new ones. Your contract states that any defective part is to be sent back to us so we can determine if it needs replacement, repair, etc. If I wanted to be an ass I could force the issue but I don't. I just had a customer tell me that his headers were totally wrong, bad angles, hitting the fender liners, sidepipes won't bolt up, etc. The issue was not bad parts but wrong motor mount installation. After correcting them the headers and sidepipes fit fine. I can't determine what level of skill people have when building a car. Everyone thinks they can build them.

I wish I could make every car and part fit perfectly but I can't Everything we make in steel is done in a jig. It is possible that things don't fit exactly as desired. I have an awesome welder/fabricator but he's not perfect, things can change and happen. Why do you insist on making false statements? I have never refused a call or helped you with any problem. It's obvious you don't like the company.

I would also like to include instructions for everything we sell but I haven't. I am always working on getting the proper instruction manuals for every product we sell. I have been working on a new build manual for quite some time. At this time we stock over 12,000 parts for different vehicles that we build or support. If we don't include instructions you can call for support and we will tell you how to install.

I also can't believe that you would question the box that we send parts in. Does that really matter. I'm not trying to mislead anyone on anything. The larger boxes I use can cost me $10 or more. This is a cost along with shipping that you never get charged if we are replacing a part. If I have a good box left from something I use it.

I have never refused you any customer service. Did you mention anywhere that we gave you a dash and a cover for your car for free the last time you were here? Is that bad customer service? When have I ever refused to help you? Is 3 days to resolve a problem unreasonable? What would you like me to do? I have read all the bad things you state on this site about us. Did you ever think to mention the problems that we helped you with or the issues that turn out to not be our fault? You seem insistant on bad mouthing us and I can't stop you from doing that. I think we are very good at customer service.

If I really wanted to be an ass I could just refuse to take any calls from you and stop all support. I don't have to give support on my products forever if I don't want to. I am still supporting product all the way back to 1978. I never sold anything until 2003. My phone bills are outrageous because everyone uses the toll free number for product that was never bought from us. We still support them. At this point I really don't care if you continue to badmouth us because I can't do anything about it. I have been completely cordial and friendly to you even though you continue to make posts like this one. Since it makes no difference to you what we do or what help we give then maybe it's time to break the relationship and you can find someone else to call. It's too bad it has to come to this but we sold you bad product, refuse to help you, don't give any customer support, misled you, lied to you, ship items in "funny boxes" and in general are just a bad company. On the other hand if you would stop posting lies such as this one then perhaps we can continue to support you. Your call.
Don