Not Ranked
Scott,
I'm sorry that I didnt see this thread earlier. I only read the first couple of pages of posts and your last post or two, so if I missed something I apologize. I think ERA is a great company with a great product. That said, I had the exact same experience that you are currently having several years ago. I sent my deposit, shortly after my wife got pregnant so I cancelled my order, rather than spending months in the garage.
Unfortunately Peter is the only guy who can talk money, or at least was when I was struggling with this. Everyone else there is extremely helpful, but as soon as its a deposit refund its peter's voicemail which seems like a blackhole.
I did eventually get my deposit back. It was very frustrating process. I don't remember exactly how long, I would guess 8 months or so from cancel to full refund. My frustration wasnt how long it took, it was that no one would call me back, or give me a date when I could expect something.
Feel free to send me a private message if you would like to discuss further offline. Best of luck, hang in there.
Daryl
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