Not Ranked
True, they do tend to ask. I just know the level of intelligence I tend to see. I work on Cell phones and I had 1 irate customer who was demanding to speak with the CEO. she wanted to know if we even checked her Keypad all 3 times she sent the phone in for repair. I finally got her to tell me what the exact complaint was and she said, "Every time I press End it drops a call." I had to explain to her the purpose of the END key is to END the call. It took several times of explaining it to her for her to get it.
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