she said that she noticed that as she was navigating around the menus if she hit end it would take her back to the main screen. She was hitting end so she could get back to the main screen and then look at her phone book, to give the person a number. But everytime she did that it dropped the call and she had to call back, and if she then tried to get it again it would drop again, so she had to write it down and then call back.
