Joe,
When I was working I was in one of the computers and a big Indian guy that worked for the local telephone company came in mad as all get out. I asked him what the problem was as the outside guys normally don't come into the computer rooms as they are not supposed to. He had been sent about 20 miles up in the mountains because some woman was calling in and just raising he** about the lousy phone service. He got up there and asked her where the phone was and she took him out in the front yard and pointed up into a big Oak tree. Seems she was always on the phone and didn't have dinner ready and her husband yanked it out and threw it up in the tree. I used to like to listen to some of the stories the outside repairmen told. Should have written a book.
Ron