Quote:
Originally Posted by 767Jockey
Ha! Happens al the time. Here's the deal:
Lets say you're traveling from New York LaGuardia (Good luck by the way - talk about delays!) to Orlando. Say from wheels up to wheels down the flight time is 2:45. Now, here's the trick - remember when I told you above that the Federal Gov't delays us then fines us for being late? The way we avoid that now is to say that the flight leaving at 1:00 PM, with a flight time of only 2:45, has an arrival time in Orlando of 5:00 PM. That gives us 1:15 extra time to "make up the time" and still be on time. It's all a game.
Essentially you start to build in the delays, attempting in advance to compensate for them knowing full well that you're not causing them, have no control over them, and those very people causing them will hold you responsible for them.
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Interesting.
I never complain about delays due to aircraft maintenance. I'm a senior rated jumpmaster, so I know that there's no such thing as "a perfectly good aircraft." They're all in some semblence of repair and maintenance.
But it's hard to believe anything the airline tells you as far as delays go. I don't know when they passed the law, but lately, if it even HINTS of raining, the airlines all claim "weather delays." That way, if you get stuck during a layover, they don't have to put you up for the night in a hotel. There's this notion now that "just blame everything on the weather."
I always laugh at people who ***** about delays due to aircraft maintenance. You gotta be in a big hurry to want to fly in a broken aircraft. But again, there's no way from the passenger's standpoint to know whether or not it's truly maintenance or just amin....or another flight, or the crew, or whatever.
I think consumers understand (at least in part) the challenges with running an airline and schedules and what not. What adds insult to injury are things like lost baggage....etc. It doesn't take a genius to figure out that the reason why every retard with a suitcase the size of a motorcyle tries to bring it on the aircraft and stuff it in the overhead bin (or carry on 6 bags) is because they don't want their crap to get lost. They also don't want to go through the hassle of baggage claim.
I LOVE plane side baggage check/claim. Like the old days. Give em your bag before you walk up the steps and onto the aircraft. When the plane lands....everyone gets off the plan IMMEDIATELY and you take your bag and go. Perfect. You save 30 minutes for each flight by doing that. It takes 45 minutes to load the aircraft and another 45 minutes to unload the passengers because we still allow people to bring their bags into the cabin.
I think there's a lot of "little" things that have contributed to the overall consumer perception of airline service and the low ratings.