[Wayne Maybury]

I guess that we are all running into this. I hate trying to get a part if I do not have the part number. You know the routine, you need a wheel bearing and they want to know if the car has air conditioning. Many of the younger people behind the parts counter have very little parts knowledge so they rely totally on the computer.

I also love it when this parts guy is fumbling with the computer looking for my part and the phone rings. He immediately stops serving me and answers the phone then spends 10 minutes looking up a part for some guy that almost certainly will not come in to actually purchase it. I have actually used my cell phone to call the parts counter guy that is 5 feet in front of me because I knew I would get faster service.

Wayne