[Bill Bess]

Ya Guys, it a sign of the times!

Back in the day..about 40 years ago every parts counter had people that were "professionals", they knew their stuff, ...books, codes, parts numbers, cross reference numbers and of course parts.
If you were a regular customer ...you got the discount, oh ya..they also most likely had a machineshop in the back room so they could turn those brake drums and fit the shoes. They also knew you by name and could actually help you find a part locally if they didn't have it, and yes, get it the same day.
In addition there was never a problem with exchanges, they would just take it back as long as you didn't use it for more than a week....Ha.. Ha!

Last but not least they (we), knew how to count back change and add in our heads...what a concept.
Yes computers are great, but they have enabled us to become weak none thinkers and a bit lazy...ain't life grand.

In Lake Havasu City ,AZ. Napa is the only real parts house we have, but Autozone and the others are always the second choices.

Happy days and best regards, Bill