Quote:
Originally Posted by CobraV8
Communication with Tech Edge was very easy before the ordering process, so my brother paid via credit card on March 11.
After about 2 weeks my brother e-mailed to Tech Edge asking for the status of the order. The dispatch manager Dianne wrote back that the package had left on March 11 and we should receive it soon.
Up to today the package did not get delivered. Their products look great and the homepage gives the impression of a reputable company, so I didn't expect anything like this.
Simon
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I just recently went through almost exactly the same problem & lack of progress with a company. (Not Cobra related.)
Was finally told that they would try to trace it after 30 days !
Unacceptable.
Called the Credit Card Co.,and told them I didn't care to pay for something I never received.They right then and there yanked the funds from the company in question.
The next day I receved an e-mail saying they were sorry for the problem (yeah,not having my money anymore !)
I told them I really would like to have their product.They shipped again,got it in TWO (2) days.
Called Credit Card Co. and told them to release the funds to the company.
Worked out great !
Frankly 2 months and their lack of response deserves some action on your part to move this forward.