[csx4910]

Maybe I am being harsh but as of tomorrow 3 weeks have gone by without approval from Roush for Anthem to perform the warranty work and 1 week since I last heard from Roush who promised me they would call the dealer that day to get the work approved. I can't see how 3 weeks with only one call back is good customer service. I can only see it from a business perspective that sometimes companies get too large and diversified for their own good and forget what made them a great company in the first place. I see it every day in my industry. If I didn't return a call from one of my customers for 3 weeks they would be a lot nastier than I am right now. I am open to any suggestions to resolve this other than between myself and the dealer since Thursday have left at least 6 messages with no response AT ALL! To me that isn't good customer service for a $5000 engine let alone an almost $40K engine!