Quote:
Originally Posted by FatBoy
I had quite a long chat with Bill this afternoon and he was able to give me his side of the story and from what I hear, it is nowhere near as clear-cut as has been suggested.
Bill has said that he will respond on the forum, so I don't want to steal his thunder, but it would seem the original poster may have been selective with some facts, exagerated others and simply fabricated others.
As a business owner myself, it always makes me very uncomfortable when I see someone bad-mouthing someone elses business without getting the other side of the story. There is very little, if any comeback on anyone who simply has an axe to grind and vents their angst on a public forum, but it can cause untold damage to someone's hard earned repuation and livelihood.
For the record, my experience of Bill (and Susan) and that of others I have spoken to here in the UK, has always been very positive and they have always been thoroughly honourable and honest in all dealings I have had with them.
Nuff said. 
Paul |
Paul,
I am glad to hear that your experience and that of others in the UK was good with SA. Please know that if my experience was similar to yours, I would be defending Bill and SA as you are!
However, my experience has not been golden and if you read the posts from others who have had or know of similar experiences to mine, along with the half dozen "private emails" that I have received personally from people who had the same or worse experiences with SA and chose to not go public, you might just change your tune. I will not post them, as requested by the individuals, which I know classifies them as hearsay.
The fact remains that I had two SA failures, with professional installers involved. SA eventually assisted with the failures - this is true. But the cost to me, my time, additional expenses, loss of use of the car (we have maybe two months a year of dry weather when you can drive a convertible in the PNW), far exceeded the minor corrective contributions made by SA and the major attitude from Bill.
Please remember that I am a consumer just like you, granted it sounds like you have had better luck with SA than I have! Regardless, and despite all the conjecture in this forum, I have received the answer to my question from my original post and it is indisputable that I am not alone in my experience.
Consider yourself fortunate!