[creeper]

Mike,

I didn't say smear campaign now did I?

Just a link to Sanatiago's intial thread and my suggestion
that this was their chance to shine and didn't..

I feel if they RECOMMENDED someone they should help out getting things fixed. BUT,
I'm surprised at them that they would want that kind of example out
there of their cars, professionally built by someone THEY recomended.

I hear all the EM guys saying customer service.
Well, when i intially requested information from EM it was a nightmare..
Requested info by email, fax as I couldn't get anyone on the phone that could take my credit card info, then machines didn't work, they called me back three times asking credit card info because they could get their machine to work. They
spent more in phone calls then the would have gotten for the info. Finally they just sent it.. I was very dismayed that none of the machines seemed to work in their place. IE: Email, fax, credit card machine.

EM's product is impressive, customer service is not. I was very impressed when I saw it at Carlisle. Then I remembered the hard time I had getting info. Omen? Maybe. Maybe not. But, I feel if you can't handle the little stuff what about the big stuff.

That's what is great about America. I'm entitled to my opinion as you are. While legally EM may not
be responsible morally I feel they are. Great product or not, customer service is the key.

When Ford(EM), sells a car to one of their dealers(Cavaliere) and one of the dealers screws
the car up fixing problems. Ford will step in if need be. And of course there are a few
hundred other examples of this. IT's basic business.